We strive to process all payments promptly. If you need to cancel, or update the details of an outgoing payment, please contact our Support Team immediately using the live chat on your P3 Online Portal or P3 App during working hours, or by emailing support@privat3money.com.
Our team will assist with amending the transaction details, or with cancelling or recalling the transaction, depending on its status.
Please note that if the transfer has already been credited to the recipient’s account, we may not be able to amend or reverse the transaction.
Please ensure you verify all beneficiary details before initiating a payment. Changes to payments that have already been processed may not be possible and could incur additional bank charges. Our Support Team will inform you in advance if charges apply.
PLEASE NOTE: Our business hours are Monday to Friday, from 9am to 5pm GMT. Outside of working hours, we are unable to process transaction cancellations or amendments. Any requests emailed to support@privat3money.com will be addressed when we resume working hours.