We process all payments as quickly as possible. If you need to cancel or update the details of your outgoing payment, we advise you to contact us immediately via the live chat function accessible on your P3 Client Portal or P3 App during working hours, or by email at support@privat3money.com
Please make sure you have checked the beneficiary details before you instruct a payment.
Changes to already processed payments are not always possible and may incur additional bank charges. Our Support Team will always advise you in advance if this will be the case.
It is important to note that outside of working hours, we are unable to process transaction cancellations or amendments. If you email support@privat3money.com your request will be handled upon our return during working hours.