An excess of up to £100 per claim may be applied to a reimbursement claim as part of the Mandatory Reimbursement Rules for Authorised Push Payment (APP) fraud.
This is designed to encourage individuals to remain vigilant and cautious when authorising payments. The excess serves as a small deductible, which is subtracted from the total amount refunded in the case of a successful claim.
If you're facing a particularly challenging situation, please reach out to us and we will consider waiving the excess. We understand that stressful or unexpected life events can make people more vulnerable to scams, and our team will take this into consideration when reviewing your claim.