If you are concerned about unauthorised transactions, we advise temporarily blocking your P3 debit card as a security measure. This can be done easily through either the P3 App or P3 Online Portal:
- Navigate to the Cards tab
- Click on the relevant P3 Debit Card
- Click on the Card Settings tab or the Card Settings symbol
- Choose the option Block the card
Taking these actions will help secure your account while the disputed transaction is under review.
If you wish to dispute a transaction made with your P3 Debit Card, please contact our Support Team promptly through the following channels:
- Live Chat: Access the live chat function on your P3 Online Portal or P3 App
- Email: Reach us at cardsupport@privat3money.com
Our business hours are Monday to Friday, 9:00am to 5:00pm GMT.
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