Incoming payment was not credited to my account. Why?

If you are expecting an incoming payment and this has not been credited, please contact our Support team [e-mail] or on live chat via the portal or app and provide a payment confirmation and/or a SWIFT copy.

Our team will verify if we have received the funds. Note that we have no control over incoming payments until they arrive in our account. We handle these requests in the shortest delay possible but it can take up to 3 days to get back to you.