Successfully capture your ID document

To successfully capture your ID document, we recommend the below best practices:

1. Do not hide visible areas with your fingers
2. Avoid too dark or bright places
3. Steady your document and cameras as much as possible
4. Keep your document in the centre of the canvas
5. Make sure the network quality is good
6. You will need a good quality colour photo so please use the original document and not a copy.

If you have any issues capturing your ID document, contact our support team [e-mail]