If you are in the process of doing your eIDV ( Electronic ID verification) and you are having issues completing the process, please check the below:
- You must use an original document and not a copy
- Take the images in a well-lit environment. Avoid too dark or light places
- Ensure your document is captured in its entirety and that it is readable
If you are still unable to complete the process or your link has expired, please contact support@privat3money.com